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Not at all. You can use zdesk for full 24×7 support; there are no accounts, no contracts. However if you prefer to setup an account it will be faster to provide you ongoing support time and time again.
zdesk is a first level support desk which can fix 90% of problems within the first hour.
Some issues may take longer or we simply may not be able to resolve at all; these instances are usually hardware issues which would require 2nd level support. If 2nd level support is required we can arrange that for you, depending on your location.
Just about, we support:
Simply go to the home page of our website and click on “Log Ticket”.
Once the ticket is logged our team will start working with you to resolve it ASAP.
You have nothing to worry about, we are professionals. You remain in complete control of the remote session and can close at anytime if you choose. You can chat via the chat window to ask the technician any questions.
Of course, we have plans for individuals and groups. If needed we can assign multiple technicians for larger projects.
just like a mechanic services your car, this service is designed as a proactive measure. Quite often people run their PC’s into the ground till they crash, often resulting in higher costs or reason to buy a new one. With our maintenance we will keep your PC running smoother longer.
Once you log your ticket our Admin will be in touch to accept your payment via our website or over the phone; and will assign the task immediately to our 24×7 technical team.
In this rare case if we can’t resolve it then we will refund your payment.
We have a team of professionals on standby and waiting for the next ticket to come through. Otherwise if it is urgent, simply let us know when logging your ticket and we will help manage it for you.
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