January 21, 2019

Terms and Conditions

Welcome to Zdesk

These terms and conditions outline the rules and regulations for the use of Zdesk’s Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Zdesk’s website

if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Victoria. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Zdesk’s website you consent to the use of cookies in accordance with Zdesk’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site

to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.License

Unless otherwise stated, Zdesk and/or its licensors own the intellectual property rights for all material on Zdesk. All intellectual property rights are reserved. You may view and/or print pages from https://www.zdesk.com.au for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from https://www.zdesk.com.au

Sell, rent or sub-license material from https://www.zdesk.com.au

Reproduce, duplicate or copy material from https://www.zdesk.com.au

Redistribute content from Zdesk (unless content is specifically made for redistribution). Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking

party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

Commonly known consumer and/or business information sources such as Chambers of Commerce, Consumers Unions and dot.com.au community sites;

Associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval

of the linking party and it products or services; and

(c) fits within the context of the linking parties site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to support@zdesk.com.au.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Zdesk’s logo or other artwork will be allowed for linking absent a trademark license agreement, without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the disclaimer or

in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Charge for Services

Zdesk work on a per hourly basis. In most instances issues will be resolved within one hour, however if additional time is needed our staff will advise and process the payment prior to the work being done. In the event an issue cannot be resolved, a refund will be processed.

Unresolvable Issues

If our team cannot resolve an issue there are two options:

  1. Escalate to one of our second level desktop partners, or:
  2. Provide a refund so you can take it to a computer store yourself.

In the event we escalate through our second level desktop partner, we will pass all details of our troubleshooting onto our partner. Our partner then will provide a separate invoice for their services which has nothing to do with zdesk charges

Refunds

If a refund is required to be submitted, then request will be done immediately within a one hour period. This means if there are any delays with receiving the refund you will need to contact your provider to enquire about the delay.

Are my credit/debit card details secure?

zdesk uses the stripe payment gateway which is very secure, for more information visit: www.stripe.com

When will my credit card be charged?

When you place your order on our website or over the phone with our administration staff. Zdesk via the Stripe gateway charges your credit card.

Why was my credit card payment not processed?

Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you.

  • There may be a credit limit on your account
  • The incorrect card type, number or expiry date was accidentally selected when placing the order
  • There were dashes or spaces in the account number that could not be recognised
  • Your bank requires verification from you before authorising the purchase
  • Your card may be recently issued and has not yet been activated

 

 

Credit & Contact Information

This Terms and conditions page was created at termsandconditionstemplate.com generator. If you have

any queries regarding any of our terms, please contact us.

General FAQ

Do I need to register an account to use zdesk?

Not at all. You can use zdesk for full 24×7 support; there are no accounts, no contracts. However if you prefer to setup an account it will be faster to provide you ongoing support time and time again.

What is the level of support that zdesk provides?

zdesk is a first level support desk which can fix 90% of problems within the first hour.

Some issues may take longer or we simply may not be able to resolve at all; these instances are usually hardware issues which would require 2nd level support. If 2nd level support is required we can arrange that for you, depending on your location.

What can zdesk help with?

  • PC/Mac Operating software
  • Office 365
  • Email
  • Browser issues
  • Antivirus
  • Technologies
  • Printer connectivity
  • Standard software and applications
  • Some proprietary software and applications
  • And more

Does zdesk support all types of devices?

Just about, we support:

  • PC and Mac
  • Laptop and desktop
  • Mobile Phones – Android or iPhone
  • Tablets

How do I contact zdesk for support?

Simply go to the home page of our website and click on “Log Ticket”.
Once the ticket is logged our team will start working with you to resolve it ASAP.

Are there any concerns about connecting remotely to my PC?

You have nothing to worry about, we are professionals. You remain in complete control of the remote session and can close at anytime if you choose. You can chat via the chat window to ask the technician any questions.

We have 5 staff in the office and they all need support, can zdesk help?

Of course, we have plans for individuals and groups. If needed we can assign multiple technicians for larger projects.

What are the benefits of the monthly maintenance service?

just like a mechanic services your car, this service is designed as a proactive measure. Quite often people run their PC’s into the ground till they crash, often resulting in higher costs or reason to buy a new one. With our maintenance we will keep your PC running smoother longer.

How do I pay for your service?

Once you log your ticket our Admin will be in touch to accept your payment via our website or over the phone; and will assign the task immediately to our 24×7 technical team.

What if zdesk can’t resolve my issue?

In this rare case if we can’t resolve it then we will refund your payment.

How will you prioritise my job?

We have a team of professionals on standby and waiting for the next ticket to come through. Otherwise if it is urgent, simply let us know when logging your ticket and we will help manage it for you.